Refund Policy

We want you to be happy with Liwu Pro. If you're not, you can request a refund within the window below.

Refund window

Within 30 days of purchase, you may request a full, no-questions-asked refund. The free tier requires no payment, is always available, and does not involve refunds.

How to request

Email us at support@liwu.app, including the order number or receipt you received at purchase. You can also request a refund directly through Paddle, which is the seller for your purchase — its receipt email links to your order. Either way the refund is issued by Paddle, and typically returns to your original payment method within a few business days.

After a refund

• We add the corresponding Pro license to a signed revocation list.
• Liwu picks that list up the next time it launches, or when you check for updates from within the app. It then returns to the free tier.
• Your core battery-care features — charge limit, heat protection, optimized-charging detection, live readouts, pausing charging during sleep, and keeping the Mac awake with the lid open — remain available for free.

One thing worth being upfront about: Liwu checks your license entirely on your own Mac, and never contacts us to ask whether you are still allowed to use Pro. That is deliberate — your license keeps working offline, and it would keep working even if our servers went away. The trade-off is that a revocation is not instant: until the app next fetches the list, a refunded copy may still show Pro. We would rather accept that than make your Mac phone home.

Contact us

For any refund-related questions, contact support@liwu.app.